
HELP & SUPPORT
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What is the difference between human hair and synthetic hair?
Synthetic Hair has a different feel to human hair, they also can tangle very quickly if not handle with proper care. Human hair is like your own, you take care of it like yours. It is also easier to manage. Basically the hair moves with you. Unlike synthetic hair it lasts much longer.
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What is natural colour?
Natural colour is the tone of virgin hair. It gradual changes from 1b off black to #2 dark brown.
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What is the difference among your European hair, Peruvian hair, Brazilian hair, Malaysian hair and Indian hair?
Hair Quality: European hair >Peruvian hair & Brazilian hair & Malaysian hair > Indian hair.
Short Hair Ratio: European hair < Peruvian hair & Brazilian hair & Malaysian hair < Indian hair. Peruvian hair & Brazilian hair & Malaysian hair is thicker and stronger than Indian hair. Peruvian hair & Brazilian hair & Malaysian hair holds curls better and behave better for dying than Indian hair.
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What is the difference between Yaki straight and Silky Straight?
There are many small curls on Yaki hair, so Yaki hair feels coarse. Silky straight is very straight, silky and smooth.
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What do “no part closure”, “middle part closure “and “three-part closure “mean?
No part closure means the closure is free
Middle part closure means the closure is with a visible middle parting that made in advance, but you can still part your hair.
Three-part closure means the closure is with visible middle parting, left parting and right parting that we made in advance, so you can switch according to your style preference.
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What is hair weave /weft?
Hair Weave/Weft extensions are wefts of human hair, sewn onto to a flat track. They are typically associated with braid weaves to make one's hair appear thicker or longer.
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What is hair closure?
Hair closure also called top closure is actually a small hairpiece which is usually used to match weave on style. According to different base material, hair closure is generally classified into lace closure and silk closure. Silk closure is more natural.
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What is Clip-In Hair Extension?
Clip in hair extension is a temporary extension that can be quickly applied. One pack of clip in contains several weft hair pieces with some clips attached. Clip-ins can be worn all day and all night; however, they must be removed before sleeping.
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What is full lace wig?
Full Lace Wig is a lace wig that human hairs are ventilated on French lace, Swiss lace, PU or other basses it is all handmade and more expensive, but it looks very natural. You can part your hair anywhere as you want and wear high ponytails.
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Do I need to wash my hair before wearing it?
Our hair is very clean and fresh, so you don’t have to wash the hair when you receive it. For curly hair, we don’t recommend you to wash because it may ruin the curly pattern. If you still want to do so please proceed with caution, follow all instructions carefully.
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Can I straighten my curly hair?
We don’t recommend to straighten curly hair because it may cause hair problems like shedding and tangle. So had better remain the same curly look.
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Can I dye my curly hair?
For virgin hair, yes you can dye it, but curly hair is not easy to manage by yourself, so please let a professional stylist help you. For Malaysian and Indian hair, we don’t recommend you to dye.
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How to maintain my curly hair?
- Choose a shampoo & conditioner that suits your hair type.
Curly or coarse hair needs frizz-minimizing and softening shampoo. Coloured or treated hair needs a shampoo that's fortified with extracts or amino acids.
- Proper way to deep condition curly hair: Deep condition with a good hair mask at least once a week with cold water. Apply the mask moderately, starting from the roots all the way down to the tips of your hair, wait about 15 minutes before rinsing, then use a wide toothed comb working up from the tips to the roots.
- Proper way to blow-dried curly hair
After washing the hair, use a towel or even better an old clean T.shirt to avoid frizz, just enough to stop the dripping. Start blow drying at the top/roots, about six inches away from your scalp on low-temperature setting. Work your way down and leave your hair a little damp. (Tips: If you want some lift and volume, use your hands to comb your roots up and blow-dry).
- Styling curly hair: Shape the hair by scrunching it some more and twirling pieces around a finger. Avoid using brushes and narrow toothed combs and avoid touching your hair as much as possible, this can separate your curls and lead to unwanted frizz. Don’t straighten curly hair because it may cause hair problems like shedding and tangle. We also don't suggest dying your curly hair. Because the curl won't keep after colouring. Colour your hair with a professional stylist help if you really need to.
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How to care for my hair? Any suggestions?
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Co-Wash your Hair. Co-wash hair with a conditioner at least once a week. Using cold water to make it shinier, lock in moisture, reduce frizz.
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Blow-dried and Don’t Let it air-dried. The longer the hair swelling goes on, the more pressure it puts on the delicate proteins keeping hair intact, which can lead to more damage.
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Seal Your Wefts or knots Before Hair Install. Seal wefts or knots will prevent shedding and make hair tight.
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Use wide toothed Comb after you shower Or use your fingers, rather than a brush.
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Protect That hair from heat. Use a heat protectant spray, oil or serum when you use heating tools.
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Tips to Root. Take your comb, brush, or fingers & start at the tips of your hair and work your way up to the root (weft) of hair.
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Deep Conditioning. After serval installation, a deep condition is necessary. Good conditioner or deep conditioner is needed. Try shampoos that do not contain sulphates or parabens.
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Wrap It Up. Remember to twist, braid, Bantu-knot, Flexi-rod, roller set, rod set, or wrap your hair. If you don't like to set your hair, you can braid the hair by putting a couple of braides to keep it out of the way and to keep it moist before bed. If you must swim in the sea when your hair is installed, Rinse and condition immediately to avoid hair from Tangling and to keep the moisture locked in.
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What are bleached knots?
Bleached knots help make the hair appear as if it is growing from the scalp. When hair is tied to the lace, there is a dark knot where the hair is secured. Bleaching or "lightening" the knots reduces the visibility of this knot. On off black (1B) and dark brown hair, the knots are lightened to a light brown shade. Very light brown and blonde shades usually do not need bleached knots. It is not possible to bleach knots on jet black (#1) hair and is very difficult to bleach knots on 1B hair.
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what is the glueless wig cap?
It is made with adjustable straps, which you can adjust to your comfort and combs at the front and sides, sometimes at the back for extra security .
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what is silk top?
Silk top is made by 3-layer lace, the knots hardened in the middle of the 2-layer lace, the hair looked like its growing from the scalp.
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What are medical wigs?
Medical wigs are special wigs made for cancer and hair loss patients. They are made with no combs just some straps to secure comfortably on patient heads.
